Tenant FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    Unfortunately, we do not hold properties. Demand for rentals in the area is very high and we frequently end up renting to prospective tenants sight unseen. Most homes are rented within a few days of hitting the market
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No, we will collect a security deposit at the time the lease is signed. The security deposit is generally equal to one month rent but is based on the applicants credit score. Lower scores will be subject to a risk mitigation fee and possibly a higher security deposit. Security deposits are not considered rent and are maintained in a separate trust account.
  • How old do you have to be to apply?

    At least 18 years old. All adults over the age of 18 must fill out a rental application so that we can complete the screening process.
  • Is the deposit refundable?

    Yes, the security deposit is refundable and is used to cover damages above normal wear and tear, cleaning and unpaid account balances at the time of vacating the premises.
  • Who needs a cosigner?

    If your credit is poor we may require a cosigner to approve your application.
  • You have a property I want to rent. How do I apply?

    Online..there is an apply now button associated with each property advertised on our website.
  • How do I pay rent?

    We require rent to be paid online.
  • I want to get a pet. What do I do?

    We do not allow puppies or rescue animals at our rental properties. While we love animals and appreciate those who want to help unwanted animals find a loving home, our first priority has to be the care of the rental property. Our owner clients hire us to increase the chances their property will be well cared for and not sustain damage. Puppies and rescue animals historically have a high probability of damaging property. If you do not have a pet on your lease when you begin renting, it is unlikely one will be approved after the start of the lease. If a pet is approved, the pet screening process must be completed prior to a pet approval decision being made. https://timberline.petscreening.com
  • I want to move out, but my roommate wants to stay. What do I do?

    We treat all applicants at the time of application as one tenant entity. Changes to the composition of this entity will require a new lease agreement be executed. You will need to work out the security deposit proceeds amongst yourselves and if the departing tenant has caused damage be sure to charge them for the cost of those repairs. We will only complete one security deposit disposition at the end of the original lease term and within 60 days of move out.
  • My lease expiration is coming and I want to move out. What do I do?

    Notify us in writing at least 45 days prior to the requested move out date to comply with the terms of your lease. You may also notify us through your tenant portal.
  • Who is responsible for paying for repairs & maintenance requests?

    You are responsible for any damages above normal wear and tear, as well as common depletable items such as light bulbs, water filters, furnace filters, and landscaping issues. Your lease will further clarify this.